FAQ

Current availability: The limited no-account web demo is available at Vinci Chat . Account sign-up is available with your email address. New accounts may be asked to verify their email before using Vinci. Vinci Mobile is available in the App Store and Google Play. Platform and the managed API remain under maintenance; their instructions below are retained for when the relevant features are available. This notice does not apply to public model downloads or Vinci Code’s bring-your-own-key setup. See the current products page .

What is Vinci?

Vinci names the AI research, models, technologies, and products developed by SimpleDirect®, an independent Canadian AI lab. It is not a separate company. See What is Vinci? for models, software and app entry points.

Vero is Vinci’s assistant. The product remains Vinci when you choose a different model or provider. Vero’s appearance does not establish that a task succeeded.

How do I start one useful task?

Open Vinci Chat  for the limited guest demo, or use Vinci Code CLI  for a coding task. Start with a small request and inspect the result before using it.

A lesson link prepares a draft. Opening the link does not send the draft or start a model request; press Send when ready. The supported guest path does not require sign-in. Account features require their own sign-in and availability.

In Code, choose a disposable project, describe one bounded change and run its checks. Review any approval before allowing an action. A completed response is distinct from a patch whose checks passed.

Where do I find MLE, Cyber or Vinci Code?

Use the current model catalogue  for model downloads and Vinci Code CLI  for the terminal coding tool. A downloadable model is not automatically available through a hosted app or API. Each model card states its own licence and evidence.

Is it free?

The limited no-account web demo is available for free; follow the limits shown in the app. Account sign-up is available. See welcome-credit terms below. Existing balances and purchased-credit rights are unchanged. New subscription checkout is unavailable. See Billing & limits for the account balance policy.

Why is welcome credit missing?

One-time $20 USD welcome credit is available for verified personal accounts, once per email address. New sign-ups receive it after email verification while the program is available. Existing accounts can open Account > Usage & billing in Vinci Chat on the web and choose Save welcome credit if it has not been saved. This credit does not expire. Limited program; may end at any time.

See Billing & limits for the account balance policy.

The $10 qualified-Mobile-use reward is not yet available. Downloading an app does not claim it. See Billing & limits for purchased-credit and cost guidance.

Does Vinci save my conversations?

Data handling depends on the feature, including sync and documents saved for retrieval. See Your data & privacy and the published Privacy Policy  for the applicable retention rules.

Do you use analytics?

A little — anonymous product analytics (which features are used, which model, response times, error types) to help us improve Vinci. We never send your messages, files, memories, or searches. It’s off until you turn it on in Settings. See Your data & privacy.

Where is my data processed?

Processing depends on the active model and provider route. Check Your data & privacy and the applicable provider information before use; a model label alone does not identify the infrastructure or prove its retention settings.

Which model should I use?

For downloadable models, start with the model catalogue  and the task and limitations described on each model page.

The retained hosted-app guidance names Vinci Mezzo (mezzo), Vinci Forte (forte) and Vinci Fortissimo (fortissimo). These class names are not download names or current availability promises. When available, in chat, click the model badge at the top right to switch inline, or choose under Settings → Personalization. Per-app overrides are available. See What is Vinci?.

The selected lineup uses Mezzo as the default, with Forte and Fortissimo as explicit choices. Use a route the app shows as available. If your choice is unavailable, wait or choose another model after checking its cost; an error does not authorize a different paid route. See Troubleshooting.

Can Work keep running while my laptop is offline?

Hosted Work and recurring background execution are not available. Do not rely on a task continuing with your laptop offline. Native Mobile availability follows its supported distribution channel; access to the web demo does not include a native app.

What if my task stops or the cost is unclear?

Keep the result and inspect its current state before retrying. A cancellation request is distinct from confirmed termination. Reconnecting or reauthenticating does not authorize replaying an action. Pending or unknown cost is not zero; check the authoritative balance and receipt. See task recovery and billing questions.

What is Vinci Council?

For big, open-ended calls — “should I raise a seed round or bootstrap?” — Vinci can gather a few independent perspectives and reconcile them into one honest answer instead of a single take. It kicks in automatically for genuinely weighty questions; everyday questions still get a normal, direct reply. See Using the Vinci app.

Can I use Vinci in other apps or my own code?

Yes. Issue an API key and point your tool at Vinci. Because the API is OpenAI-compatible, many tools work with just a base-URL and key change. Full details are in the developer docs ↗ .

Why didn’t my chat history follow me to another device?

New web accounts sync new chats by default; existing accounts keep their setting. Check that both devices use the same account and that Sync new chats is on in Account > Data & privacy. Earlier local browser chats stay in Archived on that device and are not uploaded by sync; guest history is separate from account history. Local memories in the demo are separate from account memory and sync. Mobile 1.0.10 reads the same account-level sync setting. When it is on, the app uploads that account’s local chats from the phone. Accounts created in Mobile choose On this device or Synced under Where should your chats live?; sync stays off unless Synced is chosen. Saved background jobs and reliable laptop-to-phone continuation are upcoming and still need hosted qualification. See Account & sign-in.

Is Vinci finished?

Account sign-up is available, and the limited no-account web demo is available. Vinci Mobile is available in the App Store and Google Play. Platform and the managed API remain under maintenance. Public model releases and their individual limitations are listed in the model catalogue . You can still share feedback.

How do I contact a human?

See Contact support.