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Contact support

Contact support

Hosted services under maintenance: Platform and the managed API are under maintenance. Their instructions below are retained for when those features return; Chat and Mobile instructions describe the live apps. This notice does not apply to public model downloads or Vinci Code’s bring-your-own-key setup. See the current products page .

Can’t find an answer in the help center? We’re glad to help.

Before you reach out

Check Troubleshooting and the FAQ for existing guidance.

Get in touch

To help us help you faster, include:

  • The affected surface and version/build: Chat, Mobile, Code CLI or API.
  • The UTC time of the problem and your browser, terminal or phone OS.
  • What you were trying to do and what happened instead.
  • A sanitized error, request or receipt ID, and what you already tried.
  • Your account email only when needed to investigate an account or billing issue.
  • For model-download problems, the public model-card link and exact filename.

Please don’t share secrets. Never send your password or full API key in a support message. Do not include access tokens, full logs, conversation contents or unrelated personal data. Crop and sanitize screenshots. If a key may be exposed, revoke it on the Vinci Platform ↗  where available; if you cannot access key management, contact support without sending the key.

For sign-in, email verification, an unavailable model, payment or balance, a stopped task, deletion or install/update recovery, start with the first-use FAQ and Troubleshooting. The $10 qualified-Mobile-use reward is not yet available; support cannot claim it by having you download an app.

Share feedback

You can send feedback about earlier use or problems you encounter. Include the product and version so the report can be understood in context.

We’d love to hear:

  • How Vinci feels to use — what you like, what feels off, what you wish it did.
  • Anything broken — what happened, what you expected, and where (app or API).
  • Ideas — features or changes that would make Vinci better for you.

Send it to [email protected], or use the in-app feedback option. Thank you — early feedback is how Vinci gets good. 🙏

Developers

Building on the Vinci API? The developer documentation ↗  covers setup, the API reference, and tool integrations in depth.

Press and research questions

For interviews, release information or media assets, see Press  or email [email protected]. For a research question, include the report  and the specific result you are asking about.

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